Booking questions
Use Support when you already sent a request and need help with timing, confirmation, a general update, or a change that should be reviewed by the coordination team.
Trip-Ledger Support
Need help with an existing request?
Use this support intake for booking questions, portal access, payment help, provider support, or anything that needs follow-up from support@trip-ledger.com.
Support is best for an existing request, a portal issue, a receipt question, or a coordination update. New ride requests should start with Book a ride, and new facility or provider conversations should start on the Contact page.
Portal access
Facility users, staff, and transportation partners can ask for help with sign-in issues, account access, or the correct portal link for their role.
Payment and receipts
If you need help with a receipt, payment question, or account follow-up, send a support request with your name, email, and any general reference code you already have.
What to include
Tell us who you are, the best way to reach you, and the type of help you need. Keep the message general. If sensitive trip details are needed, the support team will move that conversation into the appropriate secure workflow.
Please do not include private health details in the public support form.
What happens after you send it
Trip-Ledger routes the request to the right internal queue. A support specialist reviews the category, checks the contact information, and follows up by email or phone when more detail is needed.
For a new care transportation request, the fastest path is still the public booking form. For facility onboarding, service area questions, or provider partnerships, use Contact so the message reaches the right team from the start.
Prefer email? Write to support@trip-ledger.com. For urgent ride needs, call (804) 374-9673.